⭐ Skilled Crafting – Policies & Service Standards

A clear, customer‑friendly guide to how we work, what to expect, and how we protect your order.

🎨 1. Custom Artwork & Design Policy

  • All artwork created by Skilled Crafting remains our intellectual property unless otherwise agreed in writing.

  • Customer‑provided artwork must be owned by the customer or licensed for commercial use.

  • We will not reproduce copyrighted or trademarked designs without written permission from the rights holder.

  • Two rounds of revisions are included with most design packages; additional revisions may incur a fee.

  • Final production begins only after written approval of the artwork proof.

👕 2. Order Minimums & Product Availability

  • Skilled Crafting offers no minimum order requirements on most apparel and promotional items.

  • Some specialty items may require manufacturer minimums; these will be communicated before ordering.

  • Product availability is subject to supplier inventory. If an item becomes unavailable, we will offer equal or better alternatives.

🛍️ 3. Pricing, Quotes & Payment

  • Quotes are valid for 30 days unless otherwise stated.

  • Pricing may vary based on garment availability, size ranges, decoration method, and order quantity.

  • A 50% deposit is required to begin production unless alternate terms are approved.

  • Full payment is required before pickup or shipment.

  • Sales tax is applied where required by law.

⏱️ 4. Turnaround Times

  • Standard production time is 7–10 business days after artwork approval and payment.

  • Larger or more complex orders may require additional time.

  • Rush services may be available depending on workload and supplier timelines.

  • Turnaround times do not begin until all details (sizes, colors, roster info, artwork approval) are finalized.

📦 5. Shipping, Delivery & Pickup

  • Local pickup is available at no cost.

  • Shipping is available nationwide; shipping costs are calculated at checkout or invoicing.

  • Skilled Crafting is not responsible for carrier delays once an order has shipped.

  • Customers are responsible for providing accurate delivery information.

🔍 6. Proofing & Approval

  • A digital mockup or proof is provided for all custom orders.

  • Customers must review and approve all details, including:

    • Spelling

    • Colors

    • Sizes

    • Placement

    • Quantities

  • Once approved, the order moves into production and cannot be changed.

🎯 7. Cancellations & Changes

  • Orders may be canceled before artwork approval or before blanks are ordered.

  • Once garments or promotional items have been ordered from suppliers, cancellation fees may apply.

  • Orders cannot be canceled once production has begun.

🧵 8. Returns, Exchanges & Warranty

Because all items are custom‑made, returns and exchanges are not accepted unless the product is defective or the decoration does not match the approved proof.

We will remake or replace items if:

  • The print, embroidery, or engraving differs from the approved proof

  • The garment or item is defective upon arrival

  • There is a production error caused by Skilled Crafting

We cannot replace items due to:

  • Incorrect sizes provided by the customer

  • Normal wear and tear

  • Damage caused by improper washing or handling

🧼 9. Care Instructions

To extend the life of your custom apparel:

  • Wash inside‑out

  • Use cold water

  • Avoid bleach and fabric softeners

  • Tumble dry low or hang dry

  • Do not iron directly on printed or decorated areas

Failure to follow care instructions may void replacement eligibility.